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Technologies & Equipment

After-sales Services

A reliable partner for pharma equipment performance

When production time is critical, Stevanato Group provides reliable after-sales services to help keep your lines running efficiently. Through technical expertise, interactive tools, and dedicated support, we help customers maximize productivity and equipment performance worldwide. Our service areas include:

  • 74_Tools-Technology

    Maintenance

  • 159_Modernization

    Line improvement

  • 13_Quality

    Training

  • 170_ Spare parts

    Spare Parts & Logistics

  • 81_Optimized Process

    Line Conversions

  • 374_Cloud

    Digitalization

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Global service throughout the equipment lifecycle

Thanks to our global presence and a network of specialists and technicians located worldwide, we support customers whenever assistance is needed.

Our experts are committed to providing solutions in the fastest response time possible. We will take care of your glass converting, visual inspection, assembly and packaging equipment throughout its lifecycle, from Site Acceptance Test (SAT) to operations and upgrades.

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Service desk support and remote assistance

Get remote support to troubleshoot your machines by phone, email, or through live connection tools, or rely on our field service engineers for on-site assistance when needed. Stevanato Group helps customers reduce downtime and safeguard production continuity by providing technical support for equipment and software, including standard troubleshooting and more complex issues.

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A customized care program for your production lines

Every production line has specific needs. Stevanato Group’s after-sales services are designed to support equipment performance throughout its lifecycle, combining preventive care, technical assistance, upgrades, spare parts, training, and digital solutions.

Explore our customized services to find the right support for your operations.

Maintenance

Maintenance

Scheduled preventive maintenance helps maintain efficiency and ensure consistent performance of your pharmaceutical equipment. In addition, our after-sales services provide emergency support when unexpected events occur. With flexible service contracts tailored to your needs and a global network of field service technicians, we deliver on‑site assistance wherever your production is located.

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Line improvement

Leverage modular retrofit solutions to upgrade your installed equipment and software, combat obsolete components, thus extending the system lifecycle and enhancing overall performance. Through performance checks on existing machines and systems, we help identify optimization opportunities.

Training

Training

Our training programs combine theoretical knowledge with hands‑on expertise to help you operate your equipment independently and safely, while increasing your machine performance and reliability.

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Spare parts & logistics

To safeguard performance and uptime, we provide original spare parts. By upgrading obsolete components, stocking parts locally, and leveraging a global logistics network, we ensure rapid delivery and long‑term equipment reliability.

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Line conversions

The pharmaceutical market is constantly changing, demanding a high level of flexibility. Our line conversion solutions adapt existing machines to new or bespoke formats, allowing seamless product format changes and maximizing the production capabilities of your current equipment.

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Interested in After-sales Services?

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